When booking you will need to supply:
Arrival date & number of nights
Room type (single, double (one large bed), twin (two smaller beds), triple)
Name
Home address
Landline telephone number
Mobile number if applicable
Credit/ debit card details excluding Amex (card number, expiry date, card code)
Estimated time of arrival
Unfortunately we do not take children under 9 years of age.
Arrivals reception for receiving new guests opens at 2.00 p.m. and closes at 10.00 p.m.
(Guests are welcome to leave bags before 2.00 p.m. for collection on return when their room will be ready)
Changes to these times can be made by prior arrangement.
You have 24hr. access with your pass key to Cranston House once you have check-in.
On day of departure rooms need to be released by 10.00 a.m.
Payment:
On departure payment can be made by:
Credit card (3% fee)
Debit card
Cash
Invoice to company/organisation with payment by BACS transfer.
Unfortunately we no longer accept payment by cheque
Cancellation:
If you have booked a room for one night you may cancel without charge up to 2.00 p.m. of the day before your arrival.
If you have booked a room for two or more nights you may cancel without charge up to 2.00 p.m. of the day two days before your arrival.
If you shorten a booking in progress you may cancel without charge up to 2.00 p.m. of day before departure.
Cancellation/shortening of a booking in the without charge period gives us a reasonable chance of reletting the room.
Full room price, excluding the price of breakfast, is charged on failure to arrive without warning and on cancellation outside the free cancellation period.
Where the booking involves multiple days, the charge relates to the first day only.
To cancel a room made directly with us or online through our website, phone or email Cranston House with the cancellation details. Rooms booked through an agency, for example Laterooms, Booking.com, can only be cancelled by contacting the agency.
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